Returns & Refunds Policy

At Transfordinc.store, we are committed to providing our customers with a seamless shopping experience. If for any reason you are not satisfied with your purchase, we are here to help. Please review our Returns & Refunds Policy below for details.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Timeframe: Items must be returned within 30 days of receiving your order.
  • Condition: Products must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
  • Proof of Purchase: A valid order number or proof of purchase is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or Custom Items: Any items customized or made-to-order.
  • Perishable Goods: Food, beverages, or other perishable items.
  • Hygiene Products: Beauty, personal care, and other hygiene-related products if opened or used.
  • Clearance Items: Products marked as “Final Sale” or “Non-Returnable.”

3. Return Process

To initiate a return, follow these steps:

  • Contact Us: Email our customer support team at info@deluxcomllc.com with your order number, reason for return, and photos of the item (if applicable).
  • Approval: Once your return is approved, we will provide a return authorization and instructions on how to ship your item back.
  • Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure the safe arrival of your return.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Refunds will be processed to your original payment method within 5-7 business days.
  • Partial Refunds: In some cases, partial refunds may be issued for items not in original condition or missing parts.
  • Rejected Refunds: Items not meeting the return conditions will not be refunded, and the customer will be responsible for return shipping costs if the item is to be sent back.

5. Exchanges

If you would like to exchange an item:

  • Follow the same process as returns and indicate your preference for an exchange.
  • Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued instead.

6. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of receiving your order at info@deluxcomllc.com with a description and photos of the issue.
  • We will either replace the item or provide a full refund, including shipping costs.

7. Cancellations

  • Before Shipment: Orders can be canceled within 24 hours of placement for a full refund.
  • After Shipment: Once your order has been shipped, cancellation is not possible. You may initiate a return once the item is delivered.

8. Questions and Support

If you have any questions about our Returns & Refunds Policy, please contact us:

We are dedicated to ensuring your satisfaction and will do our best to resolve any issues quickly and efficiently.

Thank you for shopping at Transfordinc.store!